How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your order is placed. It can take up to [X days] for the number to become active in our system. If you don't see any updates right away, please be patient and check back later. [X days] after placing your order, you can click the tracking number link in the email or track your order on our website here [ link to Order Management: Track Order ].

How much does shipping cost?

DELIVERY INFORMATION Orders placed before 4PM Monday to Thursday will be dispatched the same working day for Next Day Delivery when selected at checkout. Orders placed on Friday before 4PM, select Saturday Delivery at checkout for guaranteed next day delivery. UK Delivery Options: Yodel Tracked Standard Delivery (2-3 working days) / FREE FOR ORDERS OVER £75.00 Royal Mail Standard Delivery (1-3 working days) - £4.99 DPD Ship to Shop Next Day - £5.49 *order before 4pm Monday-Thursday / FREE FOR ORDERS OVER £100.00 DPD Next Day - £5.99 *order before 4pm Monday-Thursday / FREE FOR ORDERS OVER £100.00 DPD Saturday Delivery - £9.99 *order before 4pm Friday International Delivery Options: International Tracked Standard Delivery (FREE on orders over £199.99). (VAT & Duties included on all EU orders) Country Transit Time Price Republic of Ireland 2-4 days £9.99 Northern Ireland 2-3 days £7.99 Germany 3-5 days £9.99 Netherlands 3-5 days £9.99 Europe 3-5 days £14.99 USA 1-3 days $19.99 Canada 7-10 days £24.99 Australia 7-11 days £21.99 United Arab Emirates 4-8 days £14.99 Rest of World 7-14 days £24.99

How do I cancel my order?

Unfortunately, orders cannot be canceled once they have been received.

Can I edit or add anything to my order?

After placing an order, you have a 15-minute grace period to make changes, such as adjusting the size, updating the address, or adding items. However, cancellations are not possible. You can make these changes through your order confirmation email.

What do I do if I receive the wrong item in my order?

We're sorry to hear that you received the wrong item! Please email our team on info@capouk.com to report the issue so we can assist you further. When reaching out, include a photo of the item you received or the name of the missing item(s). While we can't always guarantee an exact replacement due to stock availability, we'll do our best to find a solution for you!

Do you ship worldwide?

Yes we do, please see below for rates and shipping times. International Delivery Options: International Tracked Standard Delivery (FREE on orders over £199.99). (VAT & Duties included on all EU orders) Country Transit Time Price Republic of Ireland 2-4 days £9.99 Northern Ireland 2-3 days £7.99 Germany 3-5 days £9.99 Netherlands 3-5 days £9.99 Europe 3-5 days £14.99 USA 1-3 days $19.99 Canada 7-10 days £24.99 Australia 7-11 days £21.99 United Arab Emirates 4-8 days £14.99 Rest of World 7-14 days £24.99

How do I make a return?

RETURNS & EXCHANGES Easy Returns Process - 14 days to return for an exchange or full refund. ONLINE RETURNS PORTAL FOR UK ORDERS CLICK HERE Exchanges/refunds will be granted up to 14 days from the date that the order was received. Please make sure you carefully review your order before finalising your purchase. In the unlikely circumstance you need to return an item to us, please return using the enclosed returns form. *Items must be returned in all original packaging (including dust-bag) and in 'as new' condition/ All tags must not have been removed and remain intact. Please make sure you complete the returns form with full order details and proof of purchase within the package so we can determine who the return belongs too. Any items you wish to return are your responsibility until they reach our warehouse and are signed for. If you need any assistance please get in touch via email: info@capouk.com RETURNS PORTAL (UK orders only) CLICK HERE HOW DOES THE PORTAL WORK? Using the returns portal is super simple, just log in with your order number and you’ll be given the option to return or exchange your items with ease. To begin your return or swap follow these steps: Open the Returns Portal Enter your Order Number which you will have received when you placed the original order Select the item(s) you would like to return Select if you would like to Return, Swap or take a Store Credit for each of your items We are offering a 10% bonus for customers who opt for our Store Credit which can be used on our website to purchase a new item altogether The Store Credit will be sent to you in the form of a virtual gift card that retains value. This means you can use it as many times as you want until the balance reaches 0 Download the QR code for use in any Royal Mail Service Point Drop it off at your nearest Drop Off Point shown from the portal. Once we receive and verify your returned items your new replacements will automatically be sent out to you, it’s as easy as that. If you do not hear from us within the allotted time please email us on: info@capouk.com RETURNS FROM OUTSIDE THE UK Please return manually using a tracked and insured service, please ensure the enclosed returns form is completed and enclosed with the return. The return/package is the responsibility of the customer until received back at the returns address below. If no returns form, please ensure your name and order number are sent back with your return. This information can be found on your packing slip. RETURNS ADDRESS (Manual Returns) To protect yourself and your parcel(s), please make sure you use a delivery service that insures you for the value of the item(s) & the item(s) must be recorded and signed for. CAPO, Unit 1 Oxford Court, Oxford Street, Accrington, BB5 1QX. Any items you wish to return are your responsibility until they reach our warehouse and are signed for. Once your item(s) arrive back to our warehouse, exchanges/refunds will be processed as quickly as possible. REFUNDS WHEN WILL I RECEIVE MY REFUND? Once you’ve sent your items back to us, you should receive your refund within 14 working days of it reaching our warehouse. Please note, if the item is marked as 'returned to HUB', this does not mean it has reached us yet, but it has reached the our sorting facility. It can take up to 14 days for your return to reach us. If you haven’t received your refund in this timeframe, please email info@capouk.com so we can investigate this for you. HOW CAN I TRACK MY RETURN? You’ll receive tracking emails informing you of the progress of your return. If using the portal, you should receive a Royal Mail tracking ID which will show you the status of your return. MULTIPLE RETURNED ORDERS If you want to return multiple orders, please log each order as a separate return via the returns portal. Multiple returns from multiple orders cannot be accepted or processed into our returns facility.

How do I start a return?

RETURNS & EXCHANGES Easy Returns Process - 14 days to return for an exchange or full refund. ONLINE RETURNS PORTAL FOR UK ORDERS CLICK HERE Exchanges/refunds will be granted up to 14 days from the date that the order was received. Please make sure you carefully review your order before finalising your purchase. In the unlikely circumstance you need to return an item to us, please return using the enclosed returns form. *Items must be returned in all original packaging (including dust-bag) and in 'as new' condition/ All tags must not have been removed and remain intact. Please make sure you complete the returns form with full order details and proof of purchase within the package so we can determine who the return belongs too. Any items you wish to return are your responsibility until they reach our warehouse and are signed for. If you need any assistance please get in touch via email: info@capouk.com RETURNS PORTAL (UK orders only) CLICK HERE HOW DOES THE PORTAL WORK? Using the returns portal is super simple, just log in with your order number and you’ll be given the option to return or exchange your items with ease. To begin your return or swap follow these steps: Open the Returns Portal Enter your Order Number which you will have received when you placed the original order Select the item(s) you would like to return Select if you would like to Return, Swap or take a Store Credit for each of your items We are offering a 10% bonus for customers who opt for our Store Credit which can be used on our website to purchase a new item altogether The Store Credit will be sent to you in the form of a virtual gift card that retains value. This means you can use it as many times as you want until the balance reaches 0 Download the QR code for use in any Royal Mail Service Point Drop it off at your nearest Drop Off Point shown from the portal. Once we receive and verify your returned items your new replacements will automatically be sent out to you, it’s as easy as that. If you do not hear from us within the allotted time please email us on: info@capouk.com RETURNS FROM OUTSIDE THE UK Please return manually using a tracked and insured service, please ensure the enclosed returns form is completed and enclosed with the return. The return/package is the responsibility of the customer until received back at the returns address below. If no returns form, please ensure your name and order number are sent back with your return. This information can be found on your packing slip. RETURNS ADDRESS (Manual Returns) To protect yourself and your parcel(s), please make sure you use a delivery service that insures you for the value of the item(s) & the item(s) must be recorded and signed for. CAPO, Unit 1 Oxford Court, Oxford Street, Accrington, BB5 1QX. Any items you wish to return are your responsibility until they reach our warehouse and are signed for. Once your item(s) arrive back to our warehouse, exchanges/refunds will be processed as quickly as possible. REFUNDS WHEN WILL I RECEIVE MY REFUND? Once you’ve sent your items back to us, you should receive your refund within 14 working days of it reaching our warehouse. Please note, if the item is marked as 'returned to HUB', this does not mean it has reached us yet, but it has reached the our sorting facility. It can take up to 14 days for your return to reach us. If you haven’t received your refund in this timeframe, please email info@capouk.com so we can investigate this for you. HOW CAN I TRACK MY RETURN? You’ll receive tracking emails informing you of the progress of your return. If using the portal, you should receive a Royal Mail tracking ID which will show you the status of your return. MULTIPLE RETURNED ORDERS If you want to return multiple orders, please log each order as a separate return via the returns portal. Multiple returns from multiple orders cannot be accepted or processed into our returns facility.

When will I get my refund?

Once you’ve sent your items back to us, you should receive your refund within 14 working days of it reaching our warehouse. Please note, if the item is marked as 'returned to HUB', this does not mean it has reached us yet, but it has reached the our sorting facility. It can take up to 14 days for your return to reach us. If you haven’t received your refund in this timeframe, please email info@capouk.com so we can investigate this for you.