Returns

RETURNS/EXCHANGES

Easy Returns Process - 14 days to return for an exchange or full refund.

Online returns portal for UK orders! Link to returns portal - CLICK HERE

Exchanges/refunds will be granted up to 14 days from the date that the order was received. Please make sure you carefully review your order before finalising your purchase. In the unlikely circumstance you need to return an item to us, please return using the enclosed returns form.

*Items must be returned in all original packaging (including dust-bag) and in 'as new' condition/ All tags must not have been removed and remain intact. Please make sure you complete the returns form with full order details and proof of purchase within the package so we can determine who the return belongs too. Any items you wish to return are your responsibility until they reach our warehouse and are signed for. 

If you need any assistance please get in touch via email: info@capouk.com 

RETURNS PORTAL (UK orders only)

Link to returns portal - CLICK HERE

HOW DOES THE PORTAL WORK?

Using the returns portal is super simple, just log in with your order number and you’ll be given the option to return or exchange your items with ease.
To begin your return or swap follow these steps:

  1. Open the Returns Portal
  2. Enter your Order Number which you will have received when you placed the original order
  3. Select the item(s) you would like to return
  4. Select if you would like to Return, Swap or take a Store Credit for each of your items
  5. We are offering a 10% bonus for customers who opt for our Store Credit which can be used on our website to purchase a new item altogether
  6. The Store Credit will be sent to you in the form of a virtual gift card that retains value. This means you can use it as many times as you want until the balance reaches 0
  7. Download the QR code for use in any Royal Mail Service Point
  8. Drop it off at your nearest Drop Off Point shown from the portal. Once we receive and verify your returned items your new replacements will automatically be sent out to you, it’s as easy as that. If you do not hear from us within the allotted time please email us on: info@capouk.com

RETURNS FROM OUTSIDE THE UK 

Please return manually using a tracked and insured service, please ensure the enclosed returns form is completed and enclosed with the return. The return/package is the responsibility of the customer until received back at the returns address below.

RETURNS ADDRESS (Manual Returns)

To protect yourself and your parcel(s), please make sure you use a delivery service that insures you for the value of the item(s) & the item(s) must be recorded and signed for.

CAPO, Unit 1 Oxford Court, Oxford Street, Accrington, BB5 1QX.

Any items you wish to return are your responsibility until they reach our warehouse and are signed for. Once your item(s) arrive back to our warehouse, exchanges/refunds will be processed as quickly as possible.